X2 and its subsidiaries respect your privacy. This Privacy Statement informs you of our privacy practices and of the choices you can make about the way your information is collected online and how that information is used. This statement is readily available on our home page and at the bottom of every X2 web page.

 

1. Sites covered by this Privacy Statement

X2 is a global organisation, with legal entities, business processes, management structures, and technical systems that cross borders. This Privacy Statement applies to all X2-owned websites and domains and the websites and domains of our wholly owned subsidiaries ("X2 website"), except that a privacy policy or statement posted on X2 websites specific to a particular X2 program or service will apply instead of this Privacy Statement.

 

2. Links to non-X2 websites

The X2 website may provide links to third-party websites for your convenience and information. If you access those links, you will leave the X2 website. X2 does not control those sites or their privacy practices, which may differ from X2's practices. We do not endorse or make any representations about third-party websites. The personal data you choose to provide to or that is collected by these third parties is not covered by the X2 Privacy Statement. We encourage you to review the privacy policy of any company before submitting your personal information.

 

We may also provide social media features on our website that enable you to share X2 information with your social networks and to interact with X2 on various social media sites. Your use of these features may result in the collection or sharing of information about you, depending on the feature. We encourage you to review the privacy policies and settings on the social media sites with which you interact to make sure you understand the information that could be shared by those sites.

 

3. Collection of personal information

To serve you better and understand your needs and interests, X2 collects, exports, and uses personal information with adequate notice and consent, along with required filings with data protection authorities, when applicable. For example, when you order products or services, apply for instant credit, request information, subscribe to marketing or support materials, register yourself or your X2 products, enter contests or participate in surveys, or apply for a job at X2, we will ask you to provide personal information to complete these transactions. The types of personal information you provide to us on these pages may include contact information such as your name, address, telephone number, and email address; financial information such as your credit card number; and other unique information such as user IDs and passwords, billing and transaction information, product and service preferences, contact preferences, educational and employment background, and job interest data. If you apply for instant credit, we will ask you to provide additional sensitive personal information such as salary, Social Security number and banking information. This information will be used by our financial services providers in determining whether to extend you credit.

 

If you post, comment or share personal information, including photographs, to any public forum on an X2 site, social network, blog, or other such forum, please be aware that any personal information you submit can be read, viewed, collected, or used by other users of these forums, and could be used to contact you, send you unsolicited messages, or for purposes that neither you nor X2 have control over. X2 is not responsible for the personal information you choose to submit in these forums.

 

In addition to the information you provide, X2 may also collect information during your visit to an X2 website, or a website “powered by” another company on behalf of X2, through our Automatic Data Collection Tools, which include Web beacons, cookies, embedded Web links, and other information-gathering tools. These tools collect certain traffic information that your browser sends to a website, such as your browser type and language, access times, and the address of the website from which you arrived . They may also collect information about your Internet Protocol (IP) address, click stream behaviour (i.e. the pages you view, the links you click, and other actions you take in connection with X2 websites or “powered by” websites) and product information. An IP address is a number that is automatically assigned to your computer whenever you are surfing the Web, allowing Web servers to locate and identify your computer. Computers use IP addresses to communicate on the Internet, allowing users to browse and shop. X2 may also use some of these Automatic Data Collection Tools in connection with certain emails sent from X2 and therefore may collect information using these tools when you open the email or click on a link contained in the email.

 

X2 also collects information from commercially available sources that it deems credible. Such information may include your name, address, email address and demographic data. The information X2 collects from its commercial sources may be used along with the information X2 collects when you visit X2's websites. For example, X2 may compare the geographic information acquired from commercial sources with the IP address collected by Automatic Data Collection Tools to derive your general geographic area.

 

4. How we use your information

The information X2 collects to understand your needs and interests helps X2 deliver a consistent and personalised experience. For example, X2 may use your information to:

• assist you in completing a transaction or order;
• prevent and detect security threats, fraud or other malicious activity;
• communicate with you about products and services;
• provide service and support;
• update you on new services and benefits;
• provide personalised promotional offers;
• select content to be communicated to you;
• personalize some X2 websites;
• measure performance of marketing initiatives, ads, and websites “powered by” another company on X2’s behalf
• allow you to participate in contests and surveys; and
• contact you regarding X2 products or services.

 

We will give you the opportunity to choose your privacy preferences regarding the communications we send.

 

The testimonials posted on our Web site are only posted with the expressed permission of the individual or company who provided that testimonial.

 

Credit card information is used only for payment processing and fraud prevention. Credit card information and other sensitive personal information required to process a credit decision is not used for any other purpose by our financial services providers or X2 and will not be kept longer than necessary for providing the services, unless you ask us to retain your credit card information for future purchases.

 

5. How we share your information

X2 will not sell, rent or lease your personal information to others except as described in this Statement. X2 shares personal information in the following ways:

 

X2 retains service providers and suppliers to deliver complete products, services and customer solutions and to assist X2 with marketing and communication initiatives. These providers and suppliers include, for example, credit card processors, providers of customer support and live-help, marketing, email service providers, automated data processors, and shipping agents. Suppliers and service providers are required by contract to keep confidential the information received on behalf of X2 and may not use it for any purpose other than to carry out the services they are performing for X2.

 

From time to time, X2 participates in marketing initiatives with other companies, including websites “powered by” another company on behalf of X2. As part of these initiatives, certain X2 services and marketing communications may be delivered at the same time as those from other companies. Some of these services and communications offer you the option to share personal information with both X2 and the other companies participating in these initiatives. For example, you may receive marketing communications from X2 and other companies or have the opportunity to register online for software products from multiple companies. If you choose to provide personal information only to X2, X2 will not share this information with the other companies participating in that marketing initiative. If you choose to provide personal information to the other companies, that personal information will be handled according to the privacy policy of those companies which may differ from X2’s policies and practices.

 

X2 will require the export of your personal information to other X2-owned business entities in the US and Worldwide in accordance with this Statement to satisfy your request. Such export is a requirement of providing the information to X2.

 

Except as described in this Statement, X2 will not share the personal information you provide to X2 with non-X2 third parties without your permission, unless to: (i) respond to duly authorised information requests of police and governmental authorities; (ii) comply with any law, regulation, subpoena, or court order; (iii) investigate and help prevent security threats, fraud or other malicious activity; (iv) enforce/protect the rights and properties of X2 or its subsidiaries; or (v) protect the rights or personal safety of X2 employees and third parties on or using X2 property.

 

Circumstances may arise where, whether for strategic or other business reasons, X2 decides to sell, buy, merge or otherwise reorganise businesses in some countries. Such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or the receipt of it from sellers. It is X2's practice to seek appropriate protection for information in these types of transactions.

 

6. Children's privacy

X2 does not knowingly collect information from children under the age of 13 and does not target its websites to children under 13. We encourage parents and guardians to take an active role in their children's online activities and interests.

 

7. Your choices and selecting your privacy preferences

X2 gives you the choice of receiving a variety of information that complements our products and services. You can subscribe to receive certain product- and service-specific information and also choose to receive X2 general communications. We give you a choice regarding delivery of X2 general communications by postal mail, email, telephone, and mobile device.

 

You can make or change your choices about receiving either subscription or general communications at the data collection point or by using other methods, which are listed in the following sections. This option does not apply to communications primarily for the purpose of administering order completion, contracts, support, product safety warnings, driver updates, or other administrative and transactional notices as the primary purpose of these communications is not promotional in nature.

 

The communications that you receive from X2 will be provided in accordance with this statement. Some communications may utilise automatic data collection tools. To learn more, read How X2 uses automatic data collection tools.

 

Subscription communications

Subscription communications include email newsletters, software updates, etc. that may be expressly requested by you or which you consented to receive. After you request such communications, you may opt out of receiving them by using one of the following methods:

• Select the email "opt out" or "unsubscribe" link, or follow the opt-out instructions included in each email subscription communication.
• To unsubscribe from messages delivered to mobile devices, reply to the message with the words “STOP” or “END”.
• Return to the Web page(s) where you originally registered your preferences and follow the opt-out instructions.
• Write to X2. Be sure to provide your name, relevant contact information, and specific relevant information about the X2 subscriptions that you no longer wish to receive.

 

Please be aware that when you opt out of receiving certain subscription communications, it may affect the services you have chosen to receive from X2 where accepting the communications is a condition of receiving the services.

 

X2 general communications

X2 general communications provide information about products, services, and/or support. This may include new product information, special offers, or invitations to participate in market research.

 

You may opt out of receiving these general communications by using one of the following methods:

• Select the email "opt out" or "unsubscribe" link, or follow the opt-out instructions included in each email communication.
• To unsubscribe from messages delivered to mobile devices, reply to the message with the words “STOP” or “END”.
• Write to X2. Be sure to provide your name, relevant contact information, and specific relevant information about your privacy preferences.

 

8. Access to and accuracy of your information

X2 strives to keep your personal information accurately recorded. We have implemented technology, management processes and policies to help maintain data accuracy. X2 provides individuals with reasonable access to personal information that they provided to X2 and the reasonable ability to review and correct it or ask for anonymisation, blockage, or deletion, as applicable. To protect your privacy and security, we will also take reasonable steps to verify your identity, such as requiring a password and user ID, before granting access to your data. To view and change the personal information that you directly provided to X2 contact X2.

 

9. Keeping your personal information secure

X2 takes seriously the trust you place in us. To prevent unauthorised access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, X2 utilises appropriate physical, technical and administrative procedures to safeguard the information we collect.

 

When collecting or transferring sensitive information such as credit card information we use a variety of security technologies and procedures to help protect your personal information from unauthorised access, use, or disclosure. The personal information you provide us is stored on computer systems located in controlled facilities which have limited access. When we transmit highly confidential information (such as credit card number or password) over the internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

 

Credit card numbers are used only for processing payments and are not used for other purposes. As part of real-time payment processing, X2 subscribes to a fraud management service. This service gives you and X2 an extra level of security to guard against credit card fraud and to protect your financial data.

 

10. Changes to this statement

If we change our privacy statement, we will post the revised statement here, with an updated revision date. If we make significant changes to our statement , we may also notify you by other means, such as sending an email or posting a notice on our home page.

 

11. Contacting us

We value your opinions. If you have comments or questions about our privacy statement, please send them to X2.

Contacting Technical Support
Telephone: +44 (0)1386 830082

(lines open Mon-Fri 9am to 5pm)

Fax: +44 (0)1386 830032
Email: Click here

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